Privacy Policy

Hair Extension Room ("HER", "we", "us") operates this website and the consultation, booking and text-messaging services offered through it. This policy explains what information we collect, why we collect it, and the choices you have.

By using this site or sending us your details, you agree to the practices described here.

We collect the information you give us directly, including:

• Your name, phone number and email address
• Your preferred Room or city
• The service or method you are interested in
• Notes you share about your hair goals
• Photos you upload, such as a current-hair selfie
• How you heard about us, when you choose to tell us

We also collect basic technical information automatically, such as your device type, browser and the pages you visit on this site.

• To review your photo and prepare close-to-exact pricing and recommendations
• To reply to your request and arrange your consultation or appointment
• To send text messages and emails you have asked for, including appointment reminders
• To keep records of your service history with the Room
• To improve our services, website and offerings
• To meet legal, tax and safety obligations

We do not sell your personal information.

Photos you upload are used to assess your hair and recommend a method. They are stored with your consultation record and are only viewed by HER specialists and staff who need them to prepare your service. We do not publish your photo, or use it in marketing, without your separate permission.

If you provide your phone number and agree to receive texts, we may send you messages about your consultation, appointment and care. Our text messaging program is governed by our SMS Terms of Service, which explain how to opt out at any time.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your mobile phone number, your text message opt-in and your consent to receive text messages are never shared, sold or transferred to third parties or affiliates. This information is used only by Hair Extension Room to send you the messages you have requested, and text messaging originator opt-in data and consent are excluded from any information shared with any other party.

We share information only with service providers who help us run the Room, such as our website, booking, payment and messaging providers, and only as needed to perform those services. We may also disclose information when required by law, or to protect the rights and safety of our clients and staff.

We do not share your mobile opt-in, your text message consent, or any information gathered through our text messaging program with third parties or affiliates for marketing or promotional purposes.

This site uses cookies and similar tools to keep the site working and to understand how it is used. You can block or delete cookies in your browser settings; some parts of the site may not work as intended if you do.

We keep your information for as long as needed to provide your services and to meet our legal and accounting obligations. When it is no longer needed, we delete it or remove the details that identify you.

You may ask us to review, correct or delete the personal information we hold about you, and you may ask us to stop contacting you. Text STOP to end text messages at any time, or contact us using the details below. Some records may be kept where the law requires it.

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has sent us information, contact us and we will remove it.

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We may update this policy from time to time. The date at the top of this page shows when it was last revised, and continued use of the site means you accept the updated policy.

Questions about this policy or your information? Call or text 585.466.4448 or email info@becomeher.com.